Received email from shipper, clicked on tracking, saw "incorrect address, driver held". Address was CORRECT, so I called UPS, was told I cannot automatically have all packages held, but to join "My Choice", and THEN they would hold them, I joined, holding packages was NOT an option.
I emailed UPS, got call this AM, rude woman told me, "your package is here", address wrong", I told her, NO the address is NOT wrong and I want all of my packages held for pickup. She said she would "flag" (whatever that means) my address to hold all packages.
Now, WHY couldn't the person I spoke to yesterday have done that AND why can't the driver find my address? I'm not hidden away, I'm just outside of New Orleans!