UPS attempted delivery, but my agents for receiving the package were not prepared to pay the customs fee. Had I known about customs fees due, I would have ensured that my agents were aware of this and I would have left sufficient cash with them. UPS had my email address, but chose not to inform me.
I provided cash to my agent and they tried to pay the customs fee in cash. On the second delivery attempt, the UPS driver refused to accept cash.
On day 3 of this fiasco, I called UPS to discover that they do accept cash. I offered to pay with my credit card, but for some reason, this would impose an additional 48 hour delay. Now thorougly confused and not trusting any information from UPS, I decided to acquire a money order and scheduled delivery for day 4.
I went out of my way to acquire a $15.78 money order and incurred a $5.00 fee.
Ignoring my request to deliver on Day 4, UPS delivered on Day 3. Luckily, the money order was there. The driver confirmed that he was authorized to accept cash.
In the end, I received the package 48 hours late. This held up production and I lost money.
Next time, I will insist that the shipper use postal service for smaller packages.
Product or Service Mentioned: Ups Delivery Service.
Monetary Loss: $200.