Not resolved
1.0
Details
Additional Fees
Billing Practices
Customer service
Delivery Service
Diversity of Products or Services
Product or Service Quality
Tracking Tool
Turnaround Time
Warranty
Website
1 comment

I order some parts for a pc on a sunday.the estimated delivery day was about 10 days from the initial ship date, and the it was only 4 to 7 day shipping.

on new years day it arrives in my town and it still says two business days remaining but the delivery date was about 6 days away even thought it arrived in my city, they can't even do a pick because it's a ups "surepost" what ever the heck that means.so I call them and I get absolutely no where and the only info i got was it will take 5 DAYS for it to move from ups to USPS for them to deliver it just because its a "holiday", New years eve and day are not a freaking holiday, and if it is its not one to be recognized to be a holiday to close tons of businesses.

This reviewer shared experience about "stupid ways of shipping and/or picking up a package " and wants this business to "i want my package to be delivered to my house as soon as possible which will not be next week or owl low me to pick it up myself tomorrow, (i doubt if anyone will even read this)". This person is overall dissatisfied with Ups. The most disappointing about ups shipping at Ups was poor delivery practices and way in which i have been dealt with Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Ups.

Check out the best and the worst companies in Shipping category for more informed decision or compare Ups to other companies on our site.

Had an Experience with Ups?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1088644

UPS Surepost is a joint UPS/USPS shipping service, where UPS delivers the package to the local post office, and then the local post office delivers it to the delivery address.Once it leaves UPS's hands, they are unable to do anything, as the package is now entirely controlled by the post office.

As for the service itself, UPS does not arbitrarily choose to make shipments "Surepost;" the company you ordered your parts from chose that service, probably because it was cheaper than sending it via UPS Ground.

Honestly, from what you've said here, UPS is completely not at fault.You either need to take up your grievances with the company you bought the products from, or the United States Postal Service.

You May Also Like