I ordered merchandise online. But instead of UPS scanning it as a pick-up from the merchant...they scanned it as a return.
I was charged return postage. Worst of all UPS refuses to speak to the merchant. I get to talk to the merchant who needs UPS info and vise versa...after 3 days working on this- being on hold for up to 25 minutes per call- I quit unless UPS sends me a pay check for doing their work. Never again will I use their "service" and I use the term service very lightly!
You really need to review your customer service policies and put yourself in the place of your customers.
Product or Service Mentioned: Ups Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $64.
Preferred solution: Let the company propose a solution.
I didn't like: Ability to actually deliver.