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I ordered merchandise online. But instead of UPS scanning it as a pick-up from the merchant...they scanned it as a return.

I was charged return postage. Worst of all UPS refuses to speak to the merchant. I get to talk to the merchant who needs UPS info and vise versa...after 3 days working on this- being on hold for up to 25 minutes per call- I quit unless UPS sends me a pay check for doing their work. Never again will I use their "service" and I use the term service very lightly!

You really need to review your customer service policies and put yourself in the place of your customers.

Product or Service Mentioned: Ups Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $64.

Preferred solution: Let the company propose a solution.

I didn't like: Ability to actually deliver.

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