We regularly ship blood specimens that MUST go out same day. I call for a pickup, get a confirmation number and then nobody comes.
This has happened THREE TIMES IN A ROW! When I call customer service they tell me I need to call at least an hour in advance but I called over two hours ago. Then they apologize and say someone can come in the next hour. This is just before 5pm when we close.
Which I told them when I scheduled the pickup to begin with. So then they tell me I will need to take the package to a drop off location. There is literally no point in using UPS. If it wasn't a prepaid label provided to us by the lab, I wouldn't.
They are completely worthless and incompetent. I don't understand how this company stays in business.
Product or Service Mentioned: Ups Pick Up Service.
Reason of review: Poor customer service.
Preferred solution: Deliver product or service ordered.