Not resolved

We regularly ship blood specimens that MUST go out same day. I call for a pickup, get a confirmation number and then nobody comes.

This has happened THREE TIMES IN A ROW! When I call customer service they tell me I need to call at least an hour in advance but I called over two hours ago. Then they apologize and say someone can come in the next hour. This is just before 5pm when we close.

Which I told them when I scheduled the pickup to begin with. So then they tell me I will need to take the package to a drop off location. There is literally no point in using UPS. If it wasn't a prepaid label provided to us by the lab, I wouldn't.

They are completely worthless and incompetent. I don't understand how this company stays in business.

Product or Service Mentioned: Ups Pick Up Service.

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

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