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Hi,

I shipped luggage bag , while shipping the lady at the store asked me to take insurance such that if any damage or any items lost during shipping we will be covering. So I took insurance to be on the safer side.

Bag was shipped on time with all the items in the bag but the bag got damaged. It was damaged in such a away that i cannot reuse for next time. As I have Insurance , I called UPS and requested to claim but they denied and said Insurance can be claimed only at the store where i shipped. This is Insane they never told me that when i am taking Insurance or while shipping.

I sent an email to the Shop Manager along with the PIC's in which state i received the Package. She responded next day and said she will submit the claim to UPS corporate behalf of me. After few weeks and many follow ups I got a response from store Manager that UPS denied my claim and they are working to refile. Again after few weeks I got an email that they need the Bag pic's with the UPS shipping label on it.

Are they expecting me to have that Bag and Shipping label for one month and they don't want to use the PIC's which i shared earlier. While shipping and taking insurance they never explain such a *** process but when the situation really arises UPS showed me their real service which is really ridiculous.

In this competitive and transparent world, you should be honest to your customers as you expect honest from Customer when they are claiming. Don't charge to customers if you are not able to provide service

Reason of review: Poor customer service.

Monetary Loss: $120.

Preferred solution: Full refund.

UPS Cons: Poor service.

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