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1.6

The worst experience ever. i was suppose to send a package to a friend who stayed in Pennsylvania hotel in New York, and leaves to overseas on 07/07/18 10:00 am ....

on 07/05/18 3:30pm paid $77.56 to send a next day 1.5 pound package from St. Louis, Mo to my friends hotel in NY. UPS Store Clarke said it will be delivered 07/06/18 @ 9:30am.Next day morning the package still in Missouri called customer service they apologized and said there was a delay, night time the package still in St. Louis.

Called on 07/07/18 morning asking UPS to return my package and my money because the receiver has left. customer service told me to go back to the local store where I send the package from and get your refund and let them request a package return for you. went to the store, explained the situation to the lady who listened to me like she was listening to an insect. She told me that she cant give me the money back because she just open and i have to wait till Monday until the owner come back on Monday.

the way that clerk was talking to made me feel insulted.

I had to take the receipt telling here I don't need no help from her. she called me about an hour later telling me to come back and get my money back, when i went back to the store she told me that the owner will wright me a check when she come back Monday.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $78.

Preferred solution: Full refund.

UPS Cons: Way i was treated.

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