UPS has been the worst shipping company to deal with. Ordered a package online a few weeks ago and selected the expedited shipping on a time sensitive package.
On the Friday the package was supposed to arrive, tracked it to the town I was in before closing time, was told by customer service I would now not receive the package until Monday and I was could not pick it up myself because they could not give me the address of the depot. I did not receive this package on time before I had to leave town and had to have it dropped off at a friend's place on Monday which was completely useless since I left town and needed the package before Monday. Order another package a few weeks later and had no choice but to use UPS (expedited). On the day of arrival received a tracking notification that a delivery attempt had been made at my apartment, although no phone call and no notice and no indication besides online that the driver had been here.
Called customer service, told to pick it up myself at a depot in the afternoon. Went to the depot and was told I could not pick it up until Monday because the driver would not be back before closing time. I will be working the Monday to Thursday until after the depot closes so will not be able to pick the package up until Friday myself, despite having paid the 115 dollars to have it delivered to my home. In the last month I have spent over 200 dollars on shipping with UPS and it has been completely for nothing.
UPS customer service would not refund my money and I will make a point of never using UPS if at all possible.
Product or Service Mentioned: Ups Delivery Service.