I have just had the worst experience with UPS and hope that you will discontinue use of this company. I was not notified that a painting had to be signed for, therefore I was not home when UPS attempted delivery. I then spent over 2 hours on the phone with them, as the notice stated that they would not re-attempt delivery until Monday. I told them how important it was that the painting not be in the freezing cold for 3 days, to no avail. They would not consider how to make this delivery happen even tomorrow.
I am now paying for a truck and person to pick this up at UPS tomorrow since they will not deliver it until Monday, and the package is too large to fit in my car. There should be no shipping fee incurred by the shipper. I should have been called when the driver attempted delivery. This company is incompetent and has no regard for customer service.
I am so incredibly disappointed.
Product or Service Mentioned: Ups Pick Up Service.
Reason of review: Problems with payment.
Preferred solution: Let the company propose a solution.