I had 2 packages picked up for delivery on 10/28/16, Only one package made it to it's destination, While the other tracking updates stopped on 10/31/16. Today is 11/8/16, After calling Customer Service & dealing with a CSR who not only knew what to do, But repeatedly told me that she had no idea of how to "transfer" me to the right department.
After dealing with her for over 20mins, I came across 2 different CSR's who showed no concern for my missing package & talked to me as if I myself lost it..
I will be changing my delivery options for shipping & pick ups. I do not understand, How no one knows what happened to my package & why the *** it hasn't been delivered yet!...
Product or Service Mentioned: Ups Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $100.
Preferred solution: Let the company propose a solution.
I didn't like: Customer service and no pick up without paying a fee, False information posted on their computer system, Poor customer service, Loss of package, No knoweledge of product.