Ok, I NEVER complain about services online, but UPS has really pushed me over the edge. I ordered a phone online, and UPS gave me a near two week delivery time (for a 7 day delivery).
That would have been ok, if they were able to meet that date, but no! There was "sorry, we were unable to load your package onto the plane" (seriously? It was sitting there for 4 days waiting for the plane, how in the world was it missed?), and "sorry, due to severe weather conditions, we are unable to deliver your package" (I live in the area, there is no severe weather unless you now call drizzle severe weather!!).
Then, when it finally makes it into my city, I can't be home to get the package, so I call UPS to keep it at a store so I can pick it up the next day.
The rep confirmed it will be at the store TWICE, gave me the address and told me everything was set. When I check the website a few hours later though (out of paranoia from everything that has happened to my package so far), of course it will not be held at that store because "Delivery to UPS Access Point™ unsuccessful; a second attempt at the receiver's address will be made"?!?? So if I had gone into the store like UPS told me to, I would never have gotten my package, and yet you did not even bother to tell me?
Also, not trying to make any personal attacks, but where do you hire your customer service reps? I used to work at a restaurant, and honestly, most of the reps I talked to sounded creepier than the people that used to make prank calls when I worked...
Product or Service Mentioned: Ups Delivery Service.
Reason of review: Problem with delivery.
Preferred solution: Let the company propose a solution.