I submitted an envelope for delivery from New Orleans to Donetsk Ukraine on July 23. I was told it would arrive on July 26 so I paid $99.70 for about 10 pages of text to be delivered since they had to be originals.
On July 29th the package still had not arrived so I looked on their tracking site and it was still sitting in New Orleans! It took until September 2ond to even get on a plane out of the country. I called them on the 29th and they promised me it would be delivered on September 2ond despite that being a week later than had been promised. The package still says it will be delivered on September 2ond but at 7 pm it arrived in Germany.
Again I called and was told that they could not give me a delivery update because it took as many as 5 days for an envelope to get thru customs! So in the end with the 5 days and then assuming they will get it there in 2 more days (who knows, they may let it sit for that long) it will have taken 4 days short of a month to get there rather than the 4 days as promised. at that rate it will arrive too late and not only will it have been a waste of $100 sending it, it will have wasted all the prep, travel, meetings...legal fees. everything that has led up to this position.
WHo knows the cost to reset everything into its correct state and try this again? I know that totally to get here it has cost as much as $4500 plus legal fees. It will not cost this much again to reset all things to be ready to do again, just remember that for $1200 I could have purchased a plane ticket and carried it there my self.
In retrospect that would have been the better way to go than to use this company. For an estimate I will use the lowest cost to reset all things to try again.
Product or Service Mentioned: Ups Delivery Service.
Monetary Loss: $600.