i had something overnighted wed 9/7 to be delivered by noon on 9/8. when the driver got here, the package was not on the truck.
didn't know where it was. it is now 8:30pm on 9/8, still no package. have been on the phone at least 5 times and each time has been at least an hour. no knows where it is.
i have been on hold now for 1:15 waiting for a supervisor. no excuse why or where my package is.
and the driver wasn't very helpful either. every call to ups there is a 15-25 minute wait to talk to someone and then when you ask to speak to a supervisor another half hour or so.
Product or Service Mentioned: Ups Overnight Delivery Service.
Reason of review: Poor customer service.