For over 10 years our regular UPS driver has a key to our building and puts our packages inside secure hallways. OR, if we signed the release slip they would leave the package. Now POLICY PROHIBITS them to leave the package outside and they rotate the drivers so much most of the time the regular drive with the door keys is not on the route.
SO, we must now drive across town to get packages when someone, either me or the shipper, paid to have them delivered.
2 calls to UPS continue to go unanswered and a personal complaint at the local center go unanswered.