Item received by UPS on 10/9 to be delivered from Missouri to Seattle, Initial delivery date 10/12. The next day tracking showed the item in Memphis TN, A whole state in the opposite direction and into the hurricane where it sat for 24 hours.
Delivery date updated to 10/18. Item scanned in Oklahoma. According to tracking the package has now been on Oklahoma City for 3 days.
No closer to Seattle and doubtful it will even make the updated delivery date.
At first UPS CS suggested an error and they would provide more info later. Later UPS denies completely and insists "It will get there when it gets there." Standard mail is better than that.
Reason of review: Poor customer service.
Monetary Loss: $500.
Preferred solution: Let the company propose a solution.