Not resolved

I sent My husbands passport to him and paid extra for 2 day shipping. Pkg.

did not arrive. I called and was put on hold for over an hour, then was told that it was shipped by mistake to another state and was nothing they could do about it. I then ask to speak to that persons supervisor and after another hour on hold was transferred to another person and was guaranteed that my pkg. would be delivered by noon the next day.

It was NOT DELIVERED. I called again and was put on hold for over an hour and then got a recorded message that said the office was closed. Pkg. was suppose to be delivered on Oct.

19. Now ups is saying it should arrive on oct. 23.

which is too late ,my husband needed his passport to go on a cruise. Will never use ups again.

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