Not resolved
Customer service
Insurance Quality
Product or Service Quality

Last Thursday, I was given a trip for 2 to Cancun, leaving the upcoming Sunday. On Friday morning, my dad went to his local UPS in order to send me my passport to my current location in Nova Scotia in time for the flight. They said it would not be possible to do same-day delivery, but they guaranteed it would be here on Saturday (for a cost of $100).

Saturday the package never came. The tracker said it hadn't moved and it was still in Ontario. When I asked people at UPS about it, they tried to tell me the tracking system was broken. I booked a new flight for Monday morning and let my friend head to Cancun alone. When I called UPS Monday morning the first thing they told me is that they "did not know where my package was, and they would not be able to get it to me that day." I spent the next 8 hours calling everyone, trying to find a solution. I was told completely different stories from every person I spoke with. I heard everything from "it's in Moncton, NB", "It's on a truck in Halifax, Nova Scotia", "It's in Toronto" and "It could be in Montreal."

I re-booked a flight for Wednesday morning, however it is not Monday night and UPS has still confirmed with me that they have no idea where my package is. Nobody is offering me any help of any kind. One woman even told me that this was my fault because I left the delivery to the last minute. This confused me because isn't UPS a company that works for this exact reason?

My friend is stuck in Cancun by herself. This is the most disrespectful and disorganized company I have ever worked with. Never ever use UPS for anything.

Reason of review: Order processing issue.

Monetary Loss: $1500.

Preferred solution: I want the package delivered tomorrow morning. If the package cannot be found i want the money for a new passport and to be paid back for the money I spent on flights. .

I didn't like: Delivery, Poor customer service, Unethical business practices.

Company wrote 0 private or public responses to the review from Mar 30, 2015.
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