Burntwood, England
Not resolved
Customer service
Product or Service Quality
Tracking Tool
Turnaround Time

Everything that could go wrong did, phone calls not returned, parcel sent to wrong place, eventually they sent it back to the sender after promising that it would be delivered to my work address. When you call they basically do not care, they lie through there teeth regarding where your parcel is, they must be the most under trained staff in the world to the extent that you would have more success dealing with monkeys from a zoo.

I was left absolutely flabber gasted and astounded at the lack of concern and attitude from the employees of this company. One manager even agreed how pathetic there service was.

Reviewer is in unhappy mood. joanne2015 stated that there is a room for improvement of poor customer service and delivery. Please immediately contact the author of this review to discuss poor customer service of ups manager. Ups needs to read this review and look into the issue (if any) according to poster's claims.

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