UPS attempted two deliveries and on the final attempt, the driver didn't actually show up. Instead just marked it as unavailable to be received.
I contacted customer service and get told they will hold the package at the warehouse tonight for pick up, the representative confirmed this with her supervisor. I get there and get told that my package was already shipped back to the sender because the representative did not actually put it on hold. This is absolutely ridiculous and unacceptable, but apparently the norm since the workers did not seem phased or surprised by the situation.
I HATE UPS. *** morons.
Reason of review: shitty customer service and dickhead delivery drivers.
Preferred solution: Whatever charges I get stuck with to have my package resent to me by the shipper, UPS needs to cover it. .