I was expecting a package today from Amazon. I was home all morning till 1pm when I had an urgent errand to do, from 1pm to 3pm.
I am a retired woman caring for my husband with Parkinson's The nurse that come and help after five stayed with him, he can't be left unattended, so I can check the front of the house where our neighbors live. We live in the rear of this big house. I am upset because I didn't want to leave that box in the front of the house in case it would be lost or stolen, not knowing it was so heavy until I lifted it, so I strained myself and lifted that heavy box, (14.83 kg), almost hurt myself, hurt my back to bring it in my apartment, at the age of 70. I was exhausted and couldn't believe that it was not at least delivered to my front door.
By the way, my address is 16 B Wright st Chelmsford, ma 01863 and NOT 16 (our neighbors). email says delivered at front door.
A very upset and hurt customer!
Review about: Ups Customer Care.
Reason of review: Poor customer service.
Preferred solution: Full refund.