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We are in the process of going on a two week vacation and I called the post office to hold our mail as well as any packages being delivered from FedEx - easy and no problems. Then I call UPS and the first representative I talk to says no problem, sends me a link.

Then when I'm trying to set my vacation dates it keeps asking me for payment, so I call back only to find out that they want to charge me $5 per package for holding ... UH SERIOUSLY? What for, for delivering my package a different day where the shipping has already been paid. Complete BS!

I will NEVER ship with UPS again. USE FEDEX AND AVOID THE HEADACHE!!!!

Reason of review: Pricing issue.

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Anonymous
Atlanta, Georgia, United States #1107070

It's free to instruct them to deliver to a UPS Store near you while you're on vacation. You set this all up on UPS MyChoice online. Then you just go pick it up.

They should do a better job showing what's free and what costs money because you do have to dig to find this information.

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