3 days for parcel to travel first 15,000 km including customs clearance, 5 working days to travel the last 21km from the airport to the CBD.
Rang to get the scheduled delivery brought forward to be told I had to wait my turn and they wouldn't deliver a day early. They then attempted to deliver a day early (no one in of course), rearranged for it to be delivered on the scheduled date. Stayed in on the scheduled date, the parcels didn't appear.
Now missed the shipping dates for the goods. Great!
I'm now instructing my supplier that unless they use another courier we won't be placing any further orders with them.
Product or Service Mentioned: Ups Delivery Service.
Monetary Loss: $3000.