Paid for expedited two day shipping, ups kept forgetting the item at their facility. I called customer service inquiring about delievery for the next day was and they advised me that the cut off time is 7pm.

I waited at home all day,finally at 8:18pm they come. I live in a condo and I have small kids,I advised them it might take me max. 5 minutes to get downstairs. I requested the driver to come up but he refused.

Got downstairs and he left!!!!!!! Need the package because the person I'm giving it to is flying home in the morning.

Product or Service Mentioned: Ups Delivery Service.

Reason of review: Poor customer service.

Monetary Loss: $1100.

I didn't like: Delivery, Unethical business practices.

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