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We sent a computer to our son--$175 in packing and shipping--and UPS tried to deliver while he was at work. He called the center to set up a time, and they told him they don't set times. After the third try---all during his working hours--they sent it back to us. AND they said the drivers don't have phones to call recipients.

I spent two hours on the phone and they were firm. Tough luck, lady. If you pay us another $175, we'll try to deliver again. . . during working hours, no calls to set up time, no weekends, no evenings.

Use Federal Express!!!

Reason of review: Problem with delivery.

Monetary Loss: $175.

Preferred solution: Deliver product or service ordered.

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MattD78
Orlando, Florida, United States #861477

Ok, so if UPS delivers outside of work hours they are now delivering packages as late as midnight.If people start getting home about 4 o'clock and the driver's work an 8 hour shift that means people would be getting packages 11Pm or later.

That is insane. Also, another reason the driver cannot call ahead is they have no idea how long their schedule will take to complete and what traffic is like.

UPS is a business and go figure they work in business hours.And their drivers are a bit busy already without having to work out a time with each and every recipient.

Anonymous
to MattD78 Florida, United States #863892

Not to mention that there are ways to set up times. If you ship it next day air or two day air, there are AM options. Also, you can have packages delivered to your business, which circumvents the issue of you working altogether.

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