Not resolved

Couldn't schedule a normal pickup. After time for pickup was scheduled, the Driver didn't show up.

I called several times and talked to customer service, looks like the computer system wasn't updated properly and I had to explain everything from scratch again and again. Finally the Driver stopped by at the time that wasn't originally scheduled and refused to pickup all the boxes. I spent hours on a phone with customer service representatives and supervisor. I think in general, the UPS become so big that can't provide even decent service anymore.

Nobody really cares about the business.

No such things exists like customer satisfaction.

I will try to avoid UPS service as much as I can.

Product or Service Mentioned: Ups Pick Up Service.

Reason of review: Order processing issue.

I didn't like: Worst possible.

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