UPS does NOT know what they are doing. I have had numerous bad experiences with them.
Their customer service agents have the ability to research and do ABSOLUTELY NOTHING!! They have NO idea where a package is at any given time, no idea where a package was left, and NO idea how to find out. I actually had a supervisor HANG UP ON ME because I was begging and pleading with her to help me find a very important package...after I already begged and pleaded with someone else for 45 minutes. They literally do not know where their drivers leave packages, and if they do, they refuse to pass that on to the customer....it's amazing to me.
They continually told me to contact the shipper...Why the *** would the shipper know where UPS left my package? They are horrible and I avoid shipping with them as much as possible.
What can brown do for me? Go bankrupt and dissolve.