These clowns don't get it. It is impossible to reach them.
When you do get someone, they put you on hold and then hang up. Especially the Sunnyvale CA office. They just delivered my package once again to some other address and now once again I go thru the same phone hold/hang-up scenario. When you chat they just type the standard - lost claim forms *** info.
What a joke of a company. I just wish shippers like Staples etc.
would use another shipping company, heck even the US postal service is better than these clowns. Those news clips on them on throwing TV sets is an example of this "service" company's service.