I live in a condo in Chicago in the ground floor unit located at major cross roads. The delivery driver does not make all three attempts, does not leave notices if he/she does, does not fill out he notices properly if they do leave one so I never know which attempt it is that they are claiming.
I have had at least 10 packages sent back in the last year. When you do will call, you have to go to the south side of town where the workers are apathetic at best and mean at worst. They do not care, are short in attitude, rude to people, and purely without interest in doing their over paid job. Any minimal good experience I have had is grossly out weighed by all of the problems.
When you call to speak to customer service the managers simply cover for the driver because that is their job. They will not give you information on a package unless you have an invoice slip which the driver is not leaving.
My wife and I were expecting baby gifts for our newborn and could tell they had shipped, but did not get notices of delivery attempts, and could see two packages had been returned for non-delivery. We received no help from UPS what-so-ever.
Now they are rolling out MYCHOICE program that wants to charge you 40 dollars a year to better track your packages, change delivery to the nearest UPS store without surcharge, and get better notifications. All things that FEDEX does for free.
UPS truly is a waste of space. The employees are the entire problem. They are awful and pathetic.