I live in New York City. The UPS delivery guy comes at odd times and won't leave the package in my apartment building unless I am there to personally sign for it.
I have a job, which assures that I'm never there when he comes. Every time I've ordered from UPS, I beg and plead for them to just leave the package at my door like FedEx or USPS. The only alternative is for me to make a 2-hour trip to Maspeth to the storage facility to pick up the package, which totally defeats the purpose of ordering something online. Customer service is useless.
I don't lose the money, but I didn't get an important order in time and let a lot of people down.
I am at my wit's end and will never, ever use UPS again.
Monetary Loss: $70.