Mountain Home, Arkansas
Not resolved
1 comment

I shipped a UPS Next-Day Air package on 12-15-11. It arrived on 12-19-11.

The customer called and complained about the charges. I called UPS to get the customer a refund on freight charges.UPS told me there was a storm and they could not refund charges. So if there is a storm, Next-Day Air is not guaranteed.

I have dropped Next-Day Air from my website and I will try to talk any customers out of receiving their order Next-Day Air. Also, they will not guarantee Next-Day Air packages if their truck has accident.

Product or Service Mentioned: Ups Delivery Service.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Our guarantee does not apply to shipments that are delayed due to cause beyond our control, including (but not limited to) the following:

-Disruptions in the air or ground transportation networks, such as weather phenomena and natural disasters.

-The unavailability or refusal of a person to accept delivery.

-Delays cause by the consignee.

-Acts of God

-Public authorities acting with actual or apparent authority on the premises.

-Riots, strikes, and other labor disputes.

-Civil commotion.

For further information please go to