Ups will not guarantee Next-Day Air Packages.
I shipped a UPS Next-Day Air package on 12-15-11. It arrived on 12-19-11.
The customer called and complained about the charges. I called UPS to get the customer a refund on freight charges.UPS told me there was a storm and they could not refund charges. So if there is a storm, Next-Day Air is not guaranteed.
I have dropped Next-Day Air from my website and I will try to talk any customers out of receiving their order Next-Day Air. Also, they will not guarantee Next-Day Air packages if their truck has accident.
Product or Service Mentioned: Ups Delivery Service.
Company wrote 0 private or public responses to the review from Dec 23, 2011.
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Our guarantee does not apply to shipments that are delayed due to cause beyond our control, including (but not limited to) the following:
-Disruptions in the air or ground transportation networks, such as weather phenomena and natural disasters.
-The unavailability or refusal of a person to accept delivery.
-Delays cause by the consignee.
-Acts of God
-Public authorities acting with actual or apparent authority on the premises.
-Riots, strikes, and other labor disputes.
-Civil commotion.
For further information please go to UPS.com