Update by user Sep 24, 2012
I also have wasted $5 worth of minutes talking to this SOB facility when it could have been resolved for $1
Original review posted by user Sep 24, 2012
I have generally enjoyed UPS but this time all is not well. I had found out that the Gurnee, IL facility closed down (i guess to bad economic issues) and now i have to deal with the Northbrook facility.
Not only the facility is 50+ minutes away they are not being very helpful. When they tried to send me my package they gave up at the lobby door. Couldn't find my name in the building directory, yes this is my problem as i don't have a landline phone and so i noticed that i needed to contact them. Well trying to contact the facility was a pain.
Everytime i called they said they would call back and let me know what happened, meanwhile everytime i try calling i get the same *** over and over again without any resolve. So i tried contacting newegg and this morning i contacted UPS at the site. So far no response from either place. If i cannot get a response i can't get my package.
I am at a loss of what to do and i do not wish to drive 50+ minutes to get the package. I have been trying to get the package redelivered with contacting me on my cellphone.
I am unhappy with the service i am receiving and i have always had great service with the Gurnee facility, why they closed it down and now im expected to work with a bunch of neanthrathals is beyond me. It's ridiculous!
Monetary Loss: $32.