UPS Driver says she left our package. Nope!

Turns out she delivered to a vacant house (With no visable address). Even though she admitted it, we have to do all the work. After an hour of back and fourth with the local UPS manager, we have to call the 1800#. After another 40 minutes of hold time between transfers we are told that WE have to contact the company we ordered from and have them put a trace on our package.

The package that their driver already said was delivered to the wrong house. Waste resources on a trace, when she knows where it went? Shouldn't UPS have their reps contact the company for us, since it was their driver that decided to leave a package at a home with no address? I would think that would be the least they could do.

I know mistakes happen, and I was glad that they admitted it, but they need to make it right.

I don't work for them, so why do I have to waste my time making all the calls? Never again!

Product or Service Mentioned: Ups Manager.

Monetary Loss: $60.

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