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3 Day Select... Does that mean they will select how many days after the 3 my package will actually arrive?

After waiting for a new phone to be delivered (for my daughter), I am at the end of my wait with this company. UPS is a delivery company, not an 'out for delivery company'. Why they cannot staff accordingly or plan better is so far beyond comprehension. While I do understand the impact that the holiday season will have, and that the snow in Chicago will impact time-lines, this is simply unacceptable.

As an organization, they lack customer service, compassion and understanding.

What should have arrived 2 days ago will once again be 'placed on a truck' in hopes of arriving on Wednesday. This image says it all:

Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss problem with delivery of ups delivery service and associated monetary loss in the amount of $1000. Ups needs to issue a partial refund according to poster's claims.

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