I recently sold an item with PayPal and needed to ship it so I checked the UPS option there to see how much shipping would be. I was issued a UPS account number via email. I used that number to ship the item. At the UPS counter I offered to pay directly for shipping, but they said no no just use the account number, so I did.
When I tried to find out how much I was charged and how to pay for the shipping costs I searched the UPS email that they had sent me trying to figure out where to go.
The UPS email gave me three options(links):
3.Forgot User ID or Password
I didn't forget my ID or Password, in fact I didn't even have one. To acccess 'My UPS' I needed an ID or Password, so the only option left was 'Get Started'. So I clicked on that and followed instructions to create an account and get a User ID and Password.
This, however, did not get me any closer to accessing my UPS acct. number. I found a place on the UPS site that allowed me to link my new account with the acct. number they had sent me. I did this. This move apparently generated fraud flags and I was sent an email alerting me to the possibility of fraud... Nope. No fraud. Just trying to navigate the ever byzantine UPS website...
A while later I discovered that a flash cookie #mpsnare.iesnare.com, had been placed on my computer. I deleted it but when I went back to the UPS website, there it was again.
The mpsnare.iesnare.com is an insidious script loaded into flash, and provides the company a means of identifying your specific PC configuration. It also tracks which sites you visit, what you do on the web, and basically undermines any security/privacy you may have on the web. It's not something I feel comfortable having on my computer.
Especially since it is put there clandestinely by UPS simply because I was following UPS instructions.
But it has made up my decision not to do business with UPS. There are definitely better options.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.