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I have three packages on the way on Thursday. They arrived in Dallas on Thursday, 3/6.

It is now Monday 3/9 and they are still not delivered, yet here they are less than 20 miles away. UPS is citing adverse weather. There were several days of adverse weather over a week ago. We have had rain on and off for a few days – that cannot possibly be considered extreme enough adverse weather to delay deliveries.

Or maybe, anytime there's adverse weather anywhere in the United States UPS can just use that as an excuse to not deliver on time even in the packages are already in the local warehouse, according to theit own scans. They have changed the delivery time from Friday to Monday and now Tuesday. Yet they have been in Dallas for four days. This is a pattern that started with the snow and ice storms last year when UPS put all of the packages they could not deliver during those days into a warehouse and instead delivered new packages.

They caught up over the next couple of weeks just before Christmas making many, many people miss delivery dates for Christmas gifts. Since Amazon started using their own delivery service in Dallas (after the UPS Christmas debacle) I have gone back to using Amazon since it's reliable. Unfortunately UPS is now not reliable in the Dallas area. I would just prefer priority US mail.

At least it doesn't just get stuck in the warehouse when there's a little adverse weather so that they can report on time delivery to the fresh crop of shippers. Whoever runs operations in this region is clearly in over his head.

They have absolutely no method of dealing with extreme weather. They just catch up when they get around to it, promised delivery dates be damned

Product or Service Mentioned: Ups Mail Service.

Reason of review: Poor customer service.

Monetary Loss: $300.

Preferred solution: Let the company propose a solution.

I didn't like: Poor customer service, Delivery.

Company wrote 0 public responses to the review from Mar 09, 2015.
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