I waited all day for my new phone (delivery time between 8am - 6pm) & it never arrived.
I called the phone company to check the status of the delivery - UPS updated their site at 6.20pm saying that delivery was re-arranged for tomorrow. That is after the phone was meant to be delivered. Absolute joke.
There is no means of contacting UPS without having to pay for a premium rate call - which I refuse to do on the principle that this is their mistake and why should I pay to rectify it? I can not check the tracking system on the website because this function is not available in the agreement between this particular phone company and UPS.
The option available is to waste another day away from work waiting from 8am - 6pm. The icing on the cake is that I & don't get a refund on the delivery charge.
Product or Service Mentioned: Ups Delivery Service.