Today i heard the delievery man at my door got up to answer the door, but as i opened the door he was walking back to his truck, i waited for him to see me, he looked my way and pulled off, i yelled for him and he sped off faster. So i called immediately to ups customer service.
After speaking with someone, he asked for a tracking number, i looked through my email and finally found this tracking number. All while im on the phone i can hear the rep talking in the background and aaying my street name and laughing. Mind you. After the rep found my package from the tracking number he just says its been delivered, im like he just pulled off so how is my package delievered.
I go back to look again and this time walked outside and around to the other side of my porch to find it on my lawn chairs. Thank God i found them, but they couldve been stolen if i hadnt looked around my porch. I feel like this is not professional. How can you just leave a smaller package on the porch without leaving a message on the door or something..i could see if its a big box and sometimes not even then.
My same kind of package that i had ordered prior to this one was stollen. They said it was delievered and they probably left it on the porch like they did this one. So i tell the rep to give them some advice that packages are getting stolen so you may not want to keep leaving packages on people's porches without their knowledge. And he just says i apologize for the drivers rude behavior and is there anything else he can help me with.
WHAT. This is crazy. If you cant hand the package over to the customer why leave them at all. I came to the door within 5 sec of him knocking said hello as he was walking to the truck.
Instead of him walking faster he couldve said your package is over their to me. But he walked faster..then he gets on the truck look dead at us, im thinking hes gonna say something, nothing he starts the truck up and pull off like the cops are chasing him smh.
Eventhough i came to the door fast enough, i feel like they should do the three knock rule and then leave a notice and take the package back to be re delievered another day. This is the first time for me, may or may not use this service again
Product or Service Mentioned: Ups Vehicle Driver.
Reason of review: Poor customer service.