Not resolved

Received an email on Wednesday saying delivery by end of Thursday. Checked tracking on Thursday and I said still delivery by end of day.

Spent all day in. Suddenly at 1830 email saying delivery now Friday. Phoned customer services to be told they hadn't picked the package up till Thursday. I said it would have been good to tell me this, they said it was reflected on the tracking - it wasn’t.

I then asked for the package to be left in the porch but they said they could not tell the driver to do this even if I accepted responsibility. Infuriating and totally unhelpful.

Reason of review: Problem with delivery.

Preferred solution: Deliver product or service ordered.

Company wrote 0 public responses to the review from Oct 02, 2015.
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