They don't come until 6-7 PM and don't make an attempt to let you know that they have delivered a package. They have been leaving packages at the end of the driveway.

We don't notice it until the next morning. The last delivery was on Christmas Eve. It was my mom's insulin that was left at the end of the driveway. It was wrapped in a big blue tape that said "REFRIGERATE".

We didn't find it until the next day. I contacted UPS on Christmas day and received a message back saying that my complaint would be routed to the correct department. On 1/3 I sent another email stating that I had not received a response. On 1/4 I received a response back asking for the Tracking ID on the insulin box.

Later that day, I received a response back stating that I would be receiving a phone call by the end of business on 1/7. Here it is almost 8PM on 1/9 and still have not received a phone call or response of any kind.

Product or Service Mentioned: Ups Delivery Service.

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