Do not ship via UPS and do not order from any company that uses UPS as its only shipper. Here is my story.
08/19/09 - I ordered merchandise on-line from a Georgia company. A real "air-head" took the order and after 3 attempts she FINALLY repeated the correct address to me with special instructions for a locked gate code for the UPS delivery driver. Estimated delivery time 3-4 days by UPS.
08/24/09 10:47 a.m. - I contacted the shipper for a tracking number - I had not thought about a tracking number until Friday evening 08/21/09 and it was too late to contact the shipper. I got the tracking number and went on-line at UPS to track the package progress.
08/24/09 11:04 a.m. - With the tracking number in hand, I went on-line to the UPS web site which showed an attempted delivery on Friday 08/21/09 -- I was at home all day on Friday and knew that no delivery had been attempted. The UPS site also showed that "A correct street number is needed for delivery, UPS is attempting to obtain this information."
08/24/09 11:10 a.m. - I contacted UPS by telephone at 1-800-742-5877 and talked with a representative named Alan. Alan told me that the delivery address that he showed was #### P*r******h GATE 513 (my correct address and gate code for the driver). Some intelligence-challenged individual at UPS had apparently decided that the package should be delivered to ### N. Gatestone; a street number that does not exist on Gatestone and to which delivery was attempted on Friday 08/21/09. Do you see where the "Gatestone" might have come from ----- it takes quite an imagination, doesn't it? Alan, the UPS representative, sends an e-mail to the UPS depot in Houston requesting that they contact me.
08/24/09 11:30 a.m. - Tiffany at the Houston UPS depot responded to Alan's e-mail and told me that the package would be delivered to me on Tuesday, 08/26/09. I verified the correct delivery address with Tiffany. After I inquired as to the approximate delivery time, Tiffany supplied a phone number where I would be able to obtain that information on the morning of 08/25/09.
08/25/09 9:15 a.m. - I called the the number supplied by Tiffany the previous day to obtain an estimated delivery time. No answer after about 20 rings. I hung up and called the number again. Still no answer.
08/25/09 9:20 a.m. - I called the UPS 1-800-742-5877 number and talked to Burnadette. Burnadette sent an e-mail to the Houston depot for someone there to contact me.
8/25/09 9:35 a.m. - Chloe from the local UPS depot called me. Chloe repeated the correct address information to me. HOWEVER, Chloe told me that the package was sent out for delivery to #### Lilac Mist. Chloe explained that UPS had determined that the package should be delivered to the address on Lilac Mist -- through some magic UPS-developed system of conjuring, I suppose. I WENT B-A-L-L-I-S-T-I-C! I am usually a cool, calm and collected professional person --- but this was TOO MUCH for me to bear. Chloe was apologetic and said she would send a message to the UPS office to which the driver is assigned ordering an intercept of the package and and requesting that the package be sent back to the Houston depot where she works. Chloe told me that she would call me on 08/26/09 around 10:30 a.m. with an estimated delivery time.
8/25/09 11:05 a.m. - I verified on-line that an intercept message had been sent, at 9:58 a.m. according to UPS records.
08/25/09 7:30 p.m. - I decided to check the status on-line. To my amazement, the status showed "DELIVERED" at 5:39 p.m. on 08/25/09.
08/25/09 7:40 p.m. - I called the 1-800-742-5877 UPS number. I did not get the representative's name. I apologized up-front, that I was upset about UPS's performance and demanded some information. The representative apologized and said that I, yes I, would need to contact the shipper to have the shipper place a trace on the package. Guess what, I E_X_P_L_O_D_E_D!!! Following my 2 minute rant about the poor service that I had received, the representative decided to initiate a trace immediately. She initiated the trace by transferring to to another department. Jasmine, to whom I had been transferred, told me that package had been delivered ------- D U H !!!! I had to go through the entire chain of events with yet another person. I apologized for being upset -- but this representative would have none of it -- Jasmine was very rude, basically cutting me off and hanging up after she said she would take care of starting a trace on the package.
08/25/09 8:59 p.m. - I received a call from Grier Johnson at the UPS office that had delivered the package to the Lilac Mist address earlier in the day. He apologized for the problems I had experienced. I told him the ENTIRE story, which I believe he found quite amusing --- but I was not amused. According to Grier, his office had JUST RECEIVED the intercept message --- 11 hours later. Grier said he will call me tomorrow between 4 p.m. and 5 p.m. with an update after the driver and/or a supervisor go the the Lilac Mist address and ATTEMPT to retrieve the package.
The saga continues.................
I will post follow-ups in the comments section for those who are interested.
Product or Service Mentioned: Ups Delivery Service.
Monetary Loss: $40.