I recently had a ridiculously complex delivery ordeal thanks to UPS. I live in England, but the only complaints info I could find online related to US deliveries, and even that was vague. I called them and finally managed to drag their UK Complaints Dept email address out of them.

The address is custsvcgben@europe.ups.com and you should address your mail to the Concerns Department. According to the customer adviser who reluctantly gave me this info, they have a 24-hour call-back policy.

This is what happened to me: I ordered something from a website which uses UPS as its courier (so I had no choice in the matter). They didn't tell me when they were going to deliver the parcel, so I missed the first delivery. I arranged a second delivery, took a whole day off work - it didn't come. They didn't leave any note on either day that they'd attempted to deliver, so I couldn't track the parcel, and they wouldn't give me any alternative options to have it delivered or collected, so it nearly got returned to the sender.

In the end, my boyfriend managed to receive my parcel by an extreme stroke of luck - he was on the bus going away from our flat, looked out of the window and happened to see a UPS delivery guy knock on the door to our building then immediately turn and go back to his van without waiting for anyone to answer the door, so my boyfriend got off the bus and ran after him. It's utterly absurd that this is how I eventually managed to get my parcel and I'm really not impressed with UPS's abysmal customer service.

If you decide to complain... good luck! I'm determined to share the UK complaints email address now with anyone and everyone who has had similar issues, as they're so evasive when it comes to getting details of their complaints procedure.

Product or Service Mentioned: Ups Delivery Service.

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Ī am going through the exact same problem as we speak. Day 3 of taking off work!

Had a customer care advisor refus to give me the complaints department address and they proceeded to hang up the phone on me. No missed call note left they emailed me to say they had left a return label which they didn't. As they hadn't been at all because I was in.

If it would of been my choice I would never of used this company in the first place. DISGUSTING


They sent my package to a wrong address after I tell them the correct address no return call yet. they are full bag of rubbish.

to callyman #1572176

We had theatre tickets delivered by ups three days AFTER the event. They are contactable by messenger, I extracted several grovelling apologies but nothing in the way of compensation, just contractual law statements.

They are rubbish, I rarely buy online but will always ask if they use ups in future, and tell them to cancel the order. If we all did this ups might, big might, get the message.

Stoke-On-Trent, Stoke-On-Trent, United Kingdom #1300233

Driver was very rude to me and felt very threaten by him . I have just lost a family member and did not need his rudeness .he was driving in Newcastle under Lyme staffs . Heading to chesterton

Leeds, Leeds, United Kingdom #1265477

Thank you for this info. I experienced similar problem.

I trade online in the UK and I import my stock from Poland. I ordered 6 boxes of stock and received only 5. UPS came when I was out and left all this stock at my neighbour, which I even do not know as I just moved in. The problem is that this *** neighbour agreed to sign the delivery so I didn't have a chance to check if order is complete.

One box of stock is worth £100! UPS in Leeds told, the delivery was signed, so they are done.

I have also asked UPS in Poland and also the seller to help, but all seems unhelpful. NEVER EVER USE UPS!!!!


I to have a complaint thank you for the info I can now send in my complaint and I will wait and see what happens. Thank You

London, England, United Kingdom #1234867

Appalling service. On the site delivery was scheduled by the end of day.

I called to find out how late they were delivering only to be told that the delivery was the next day!!!!

No one was prepared to discuss this...

Disgraceful service. Avoid this company.


This is a few years old so my comment probably won't be read by the person who posted it, but I'm very grateful for the email address. I've had a problem with my local driver literally forging my signature, and lying a out talking to my neighbours. Weird, creepy, unprofessional...

Ottershaw, England, United Kingdom #1219553

At least you had a knock on the door. I have been waiting for a delivery.

I heard something come through the letterbox. It was a note saying they tried to deliver but no one was home. No attempt was made to actually deliver the parcel.

By the time I got to the door they had gone. Less than a minute....unbelievable.

Kettering, Nottinghamshire, United Kingdom #1204753

Thankyou I am about to complain with a similar issue.

Christchurch, Dorset, United Kingdom #1115819

Has anyone asked for compensation and succeed?


Thank you so much for this! I've just had a similar experience with a delivery from Holland which has now been returned to the sender because of a mess up by UPS.

I've been looking for where and how to complain and stumbled upon your post. Thank you!

to Anonymous #1435217

You guys will not believe my experience with UPS

In November last year we had to leave our flat for emergency repairs so I was staying at a bnb temporary. My electric piano which is my pride and joy needed repair for software issues so I contacted the company KORG who use UPS as their shipping provider as my unit was still under warranty.

Bearing in mind my unit was only having software related issues. I spent over 2500 pounds to purchase this beauty. Wait it gets worse. We had a call to move back in which we did and I soon arranged for my unit to be collected.

I waited in all day and no one turned up so I contacted UPS again and complained to which they re scheduled another appointment. Again same story so I was fuming. Got hold of some one in their Southampton depot who assured me this would not happen again. Finally one day some angry short man came up and was supposed to have a waybill for me to fill out but he didn’t.

So when I tried telling him that the depot told me you were going to bring it with you he interrupted me and said I’m not going to argue with you and was so rude to me and left. My blood hit the roof so I contacted them and the next day they sent someone else who had everything with him. I specifically told him that this unit needs to be handled with much care and he assured me that he was going to put fragile sticker on it but just in case as I completely lost trust in their services I placed one on there my self. Okay .

A month goes by and no one from KORG has contacted me to tell me my unit arrived or whatever and how long it would take to sort out. So I contacted korg to find out that it didn’t arrive. Strange right? After investigation it turned out that they still have the package but like I said it gets worse.

They sent pictures of my unit to korg to determine if that was the package. Korg sent me the pictures and upon seeing them I nearly had a heart attack. I actually vomited. There were keys missing on my beautiful piano, the screen was smashed in the middle and the buttons were broken and piano was marked everywhere.

It has been sat with UPS for over a month now and not sent to KORG.

They have destroyed my piano and I will not leave them in peace. The WORST COMPANY IN THE WORLD


Just wasted 8 hours of my life waiting for ups to deliver a package. I specifically arranged for it to be delivered today as previous attempts failed as I was at work.

Checked their website this morning and it stated that the package was in transit and would be delivered today. Checked again later and it stated that the delivery address was wrong or incomplete so could not deliver.

So they have attempted delivery at the same address twice but they cant do it now. My address certainly hasn't changed in the last few days.

Called them and was helpfully told I could travel several miles to their depot to collect it. Terrible service.


On 26/11/2015 my daughter had a delivery but she missed the collection so I rung up the number on the invoice receipt left by your driver at 14:40 hrs I was told that the package would be delivered on either the 27/11/2015 or 30/11/2015 this did not take place so I rung again and was told it would be delivered on 1/12/2015 again this did not happen so I have now rung a 3rd time and have been told it will definitely be delivered on 5/12/2015 this package is for my daughter and his important as it is charity boxes etc for a charity event that my daughter is planning to do an cannot start this until she receives it so we are both not happy at all with the service that you are supposed to give please sort this out REF NO- 9826 2143 1597 davidking2207@gmail.com


Thank you for such a useful review. I'm going to email the UK complaints department right now!

It's interesting that the delivery guy didn't bother to wait for a reply.

Are you sure he even knocked or rang the bell? In my case I received a "Sorry we missed you" note when they didn't even bother to knock at the door.


Since when are your drivers aloud to drive on foot paths to get around an official Road closure and he wasn't even dropping a parcel off on the street that's closed and when asked about it he made a gesture with his hand of a mouth then drove off and drove over a foot path again my email is j.jones7890@bitterness.com I do have most of it on video along with his reg number


*** company, no attempt to deliver, go back to America


Thanks I am having a nightmare getting a delivery sorted, on the second day of waiting, having been told they would call me (they didn't). I have Wasted money on 0345 phone calls. I am really pleased you put the complaint email address on line.


terrible service. booked collection and waited at home for 2 days no one turned up.

depot lady from kenish town call Corinne is rude. worst nightmare.

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