UPS - UK complaints email address
I recently had a ridiculously complex delivery ordeal thanks to UPS. I live in England, but the only complaints info I could find online related to US deliveries, and even that was vague. I called them and finally managed to drag their UK Complaints Dept email address out of them.
The address is custsvcgben@***.ups.com and you should address your mail to the Concerns Department. According to the customer adviser who reluctantly gave me this info, they have a 24-hour call-back policy.
This is what happened to me: I ordered something from a website which uses UPS as its courier (so I had no choice in the matter). They didn't tell me when they were going to deliver the parcel, so I missed the first delivery. I arranged a second delivery, took a whole day off work - it didn't come. They didn't leave any note on either day that they'd attempted to deliver, so I couldn't track the parcel, and they wouldn't give me any alternative options to have it delivered or collected, so it nearly got returned to the sender.
In the end, my boyfriend managed to receive my parcel by an extreme stroke of luck - he was on the bus going away from our flat, looked out of the window and happened to see a UPS delivery guy knock on the door to our building then immediately turn and go back to his van without waiting for anyone to answer the door, so my boyfriend got off the bus and ran after him. It's utterly absurd that this is how I eventually managed to get my parcel and I'm really not impressed with UPS's abysmal customer service.
If you decide to complain... good luck! I'm determined to share the UK complaints email address now with anyone and everyone who has had similar issues, as they're so evasive when it comes to getting details of their complaints procedure.
Location: Dallas, Texas
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UPS are criminally negligent at best!
You were supposed to deliver my package on Wednesday,nothing ,then you said it would be Thursday,nothing,I contacted the company I bought the item from and they said you could not find my address.Now you are saying it will be delivered on the 1st of November.What a joke ,the worst delivery service ever .I will never buy anything again if you are doing the deliveries
"Only" took 13 days. Went from Texas to Chicago (where I'm at) in one day. Then went to Massachusetts, then to Rhode Island and delayed due to bad weather (sunny and 80) Boy did I have a unhappy lost cust0omer.
STILL WAITING FOR PICK UP WISHED I HAD USED PARCEL FORCE,MIGHT BE MORE MONRY BUT AT LEAST THEY WOULD HAVE BEEN BY NOW.
UPS SHOULD LEAVE THE UK AND GO BACK TO USA
VERY VERY BAD
Last week I had a package due for delivery. First I was messaged out for delivery, then delayed then returned to sender due to address error.
This was over the weekend so called the sender on Monday and eventually they were able to check the package and found the address was in fact correct so apparently the driver simply didn't want to be bothered with delivering it. Thanks for nothing UPS
I agree.
FOR FLOCK'S SAKE UPS, GET YOUR ACT TOGETHER!
I have just received a derlivery from UPS, when leaving the driver hit and knocked down a tree outside our house, he asked my wife not to report it and drove off. Absolutely shocking, disgusting behaviour. I will report it to the local council
I know why they have chosen "that" color for their vans. Incredible they're still in business.
Tracker says: delivery at end of day d/m/y You stay home all day! Next day also. NOTHING. You check tracker.
Parcel was sent back to sender upon his request. "Please contact sender." Ok. Sender doesn't know about anything !!! And that's only 1 percent of my bad experiences I had with them.
Truly American to the core though! EXCEPTIONAL
They chose that color because they want to honor African Americans by having Chocolate colored delivery vans.
You a Dumb *** UPS had that color long before AFRICAN AMERICANS AS CUSTOMERS, your a Racist, Your Mom, and Dad as well, you get that type of ish from your Parents and their parents and this is your Amerikkka . Sad!
UPS are *** - knock and run 3 days in a row
UPS is horrible. Sent important docs without waterproof covering and threw them in the dirt.
Rain soaked, no knock on door. Very disgusted with them.
Ups customer service is 100% for ups. They suck *** A driver can do what he wants then lie to his boss and since he works for them they go by his story.
They hang up on you and screw you over. I wish i had the $ to help fed-ex or usps to put ups sorry *** out of buissiness.
UPS is terrible - I will never use them again-
ฤช am going through the exact same problem as we speak. Day 3 of taking off work!
Had a customer care advisor refus to give me the complaints department address and they proceeded to hang up the phone on me. No missed call note left they emailed me to say they had left a return label which they didn't. As they hadn't been at all because I was in.
If it would of been my choice I would never of used this company in the first place. DISGUSTING
They sent my package to a wrong address after I tell them the correct address no return call yet. they are full bag of rubbish.
We had theatre tickets delivered by ups three days AFTER the event. They are contactable by messenger, I extracted several grovelling apologies but nothing in the way of compensation, just contractual law statements.
They are rubbish, I rarely buy online but will always ask if they use ups in future, and tell them to cancel the order. If we all did this ups might, big might, get the message.