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The tracking system is spotty. My package can not be found and starting the claims proccess is a pain on the butt. On hold for 20 min to be told it cant be done for another 24 hours. My ups driver could not findy package that showed was on his truck. So he left. Some how my package made it from Missouri to Texas without being scanned then cant be found.

Customer service is bad

Use the post office.

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