After paying them for 2nd day air, UPS shipped my time sensitive material in seven days. Upon my bringing this fact to their attention, I received the response that, in the future, I could track my parcel on line and they were "sorry."
Firstly, why would ANYONE pay extra for an expedited shipping process if they didn't need the materials quickly? Secondly, why does a monster mega corporation like UPS not have protocol for reimbursement when these types of shipments are delayed? At the bare minimum, give me the difference between what I paid for the "expedited service" and the base rate.
Attention to detail = F
Customer Service = F-