I have never used UPS to ship or receive anything in the past. I assumed that they would be professional in their service.
I was not home at the time of delivery and received one of their post it notes. There was an unexplained charge on the bill. I tried to arrange so I could pick up the package. After becoming disgusted with their web site, tried to navigate it for 20 mins, I tried Live Chat.
I was notified that I was the 13th person and my wait would be about 5 minutes. I then tried to call customer service. Another irritating experience that took 4 minutes of my life that I will never get back, only to find out I could not schedule a time to pick up MY package until the following Monday. Nothing about this company has been easy to deal with.
I have never been so frustrated with a web site or attitude of a company as portrayed through their attempts at multimedia "Customer Service". I will try never to use them again.
Product or Service Mentioned: Ups Delivery Service.