Ordered a package on the 20th , it was sposed to be delivered today but wasnt, any time i order online know i stalk the shipping services . Well, as of 9 something am this morning my package was out for delivery.well about 5 pm i rechecked as i did every hour today and have been home all day well all a sudden i supposedly refused package due to being damaged(this was not the case they never came).
So, i got on phone with customer service, and they said it was damaged in delivery not what email said first lady said shed transfer me over to someone in damaged packed department. Well ,i get transfered and i chewed their *** out at the very least so to speak! Anyways this guy said i refused package after i bitched that they never came he then said it was damaged in transit that it was not out for delivery ever, well after i bitched that he was wrong cause i stalk shipping and tracking he said they was returning package to sender . So i said to the guy my package was sposed to be here today what you gonna do to fix this he replies nothing you need to contack shipper.
So i asked him , so yall are damagingand stealing packages and robing ppl of their money and yall think its ok and this *** replies YES WE ARE ! Like seriously what the *** he actually said they are ! So i bitched him out some more and this guy says we cant help you contact the shipper . Absolutely terrible service i have a autistic child that is waiting on this toy (a sensory ball pit thing with a tent to hide) and i have to deal with the meltdowns not ups , not to mention they have delivered damaged packages to me with reptiles, taranchulas, scorpians ect.
And still delivered ! So i call walmart and they put me on hold to contact ups and they give them multiple stories as well .
At least walmart sending a replacement and putting a request in for a diferent shipping service but earliest ill get is friday and the whole purpose of getting this is to help my mother in law out while she watches all 3 kids while i have surgery on thurseday ups sucks , dont use them if you have the choice to use other services you with get multiple *** excuses of why they not doing their job properly ! They are terrible by far use fedex or usps if you can .
Product or Service Mentioned: Ups Delivery Service.
Reason of review: Problem with delivery.