Driver change the delivery status on a package declaring incorrectly that recipient was not present at time of delivery, when in essence no attempt of delivery was made. Phone calls to customer service were useless.
promises of call back to give a new ETA time for delivery never took place. Total inconvenience to customers with total disregard to customers valuable time. Given the run around when calling customer service, was put on hold indefinitely several times in the row. Customer service supervisors are as useless.
UPS claim that they do not have contact with their drivers. UPS blocks people waiting for a delivery an entire 12 Hours.
Product or Service Mentioned: Ups Delivery Service.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I didn't like: Incompetent delivery driver, Poor customer service, Delivery.