Driver change the delivery status on a package declaring incorrectly that recipient was not present at time of delivery, when in essence no attempt of delivery was made. Phone calls to customer service were useless.
promises of call back to give a new ETA time for delivery never took place. Total inconvenience to customers with total disregard to customers valuable time. Given the run around when calling customer service, was put on hold indefinitely several times in the row. Customer service supervisors are as useless.
UPS claim that they do not have contact with their drivers. UPS blocks people waiting for a delivery an entire 12 Hours.
This reviewer shared experience about poor customer service and wants this business to offer any options to resolve the issue. This person is overall dissatisfied with UPS. The most disappointing about ups delivery service at UPS was incompetent delivery driver, poor customer service and delivery Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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