11/28 ARRIVES AT FAIRLAWN NJ HUB 11/29 ARRIVES AT PHIILY PA HUB 11/30 ARRIVES AT HAMILTON NJ HUB 12/1 ARRIVES AT MONROE NJ HUB 12/1 MONROE- OUT FOR DELIVERY 12/1 DELIVERY DELAY 12/4 MONROE- OUT FOR DELIVERY 12/4 DELIVERY DELAY (called ups, promised delivery by midnight) 12/5 MONROE- OUT FOR DELIVERY 12/5 DELIVERY DELAY(called ups, promised delivery and a call from the hub manager by 10:00am-NEITHER HAPPENED) 12/6 IN TRANSIT? 12/7 IN TRANSIT?
12/7 called ups- package will not be delivered today. Package is no longer on a truck. Package is now on a container because they have too many packages and the driver cannot deliver them. Terrible customer service, inconsistent and false information provided by their clerks.
If you ask to speak to a supervisor, they are reading off of their canned response training manual. Time to file a class action lawsuit against UPS for lying about delivery status. They already paid out a class action lawsuit in 2015 for the same time. UPS management still has not learned how to properly run business.
Boycott UPS and switch to FedEx. FU UPS.
Product or Service Mentioned: Ups Ground Delivery Service.
Reason of review: Poor customer service.
Monetary Loss: $1400.
Preferred solution: Full refund.
I didn't like: Incompetent call center clerks, Useless supervisors who read off their scripts, Unrelaible tracking website.