11/28 ARRIVES AT FAIRLAWN NJ HUB 11/29 ARRIVES AT PHIILY PA HUB 11/30 ARRIVES AT HAMILTON NJ HUB 12/1 ARRIVES AT MONROE NJ HUB 12/1 MONROE- OUT FOR DELIVERY 12/1 DELIVERY DELAY 12/4 MONROE- OUT FOR DELIVERY 12/4 DELIVERY DELAY (called ups, promised delivery by midnight) 12/5 MONROE- OUT FOR DELIVERY 12/5 DELIVERY DELAY(called ups, promised delivery and a call from the hub manager by 10:00am-NEITHER HAPPENED) 12/6 IN TRANSIT?12/7 IN TRANSIT?
12/7 called ups- package will not be delivered today. Package is no longer on a truck. Package is now on a container because they have too many packages and the driver cannot deliver them. Terrible customer service, inconsistent and false information provided by their clerks.
If you ask to speak to a supervisor, they are reading off of their canned response training manual. Time to file a class action lawsuit against UPS for lying about delivery status. They already paid out a class action lawsuit in 2015 for the same time. UPS management still has not learned how to properly run business.
Boycott UPS and switch to FedEx.FU UPS.
Reason of review: Poor customer service.
Monetary Loss: $1400.
Preferred solution: Full refund.
I didn't like: Incompetent call center clerks, Useless supervisors who read off their scripts, Unrelaible tracking website.