They are not flexible. They do not empower they workers.
I have had package sent by ups to my work place but they did not deliver it because there was not my name on the door. It is small office in private home without a company name on. More, I add description on ups website "left gate + the owner name which is on the door) it was helpless the same as customer service representatives that strictly follow instruction which unfortunately not always works.
I am not going to use ups ever again and I am going always to ask senders to sent it by another delivery company.
Review about: Ups Delivery Service.