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We have sent and got things by UPS always and vouched for it TILL a silly girl in our regular UPS store gave us a return shipping label for USPS First Class mail for getting our daughter's passport back after visa stamping in Chicago. She was all big talks about how she understands the importance of documents such as a passport and this is a goofup she did!

So here we are! We sent the passport via UPS with a tracking ID and everything and our return shipment is crawling its way back through USPS first class stamp mail with NO tracking ID!

Our flight leaves in a few days and we have no clue absolutely as to where the passport is. We are NEVER EVER going to the UPS store again.

Why would someone want to send a passport using a private shipping service such as UPS and want to get it back using the USPS's non trackable option!! What was she thinking????

If we have to now cancel our flight who compensates us for it????

Reason of review: Order processing issue.

Monetary Loss: $4700.

Preferred solution: Compensate us for the flight tickets that we are going to have to cancel because we cannot travel without a passport! .

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You would need to contact the store directly, as UPS Stores are privately-owned small businesses, and its workers are not employed by UPS. I would recommend asking for the owner when you contact the store, as they will be in the best position to take care of you.

You could also try contacting The UPS Store corporate, but usually they just file things like this as a complaint and don't take action. I hope you get this business sorted out easily and in a timely manner.

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