I walked into my local UPS store here in Miami and asked about shipping a parcel to Russia. I was told I should use my UPS account for this purpose, that it would save me 20%. I did this and returned to the store the next day.
I had already shipped more than 10 boxes with this same store that week, so they knew me and I them. The kid behind the counter quoted me somewhere between $150 and $200 (the owner confirmed this was likely just a wild guess) and took the package. No receipt was given- in fact, none can be given because the money side of the transaction is between me and UPS, NOT between me and the UPS Store.
So I was shocked and alarmed to see my invoice for $856- which was then charged to the company credit card on file!
UPS says the quote the UPS Store gave me is irrelevant, it is my responsibility to get the price online BEFORE going to the UPS Store. UPS Store owner says there's nothing he can do, he didn't take the money, just the package. So, basically, the UPS Store can quote whatever it wants!
The UPS Store guy even volunteered to let me use his account for billing (I would then pay him, about half what they charged me) but UPS does not respond.
Product or Service Mentioned: Ups Account.